B2 L5.1 Reading Exercise: Emails (Audio Intro)


Read the emails below and then answer the questions. More than one answer to a question may be correct.

Example: In which email does the writer know the name of the person to whom they are writing?

  1. email A
  2. email B
  3. email C


email A

Dear Sir/Madam,

I am writing in response to the awful treatment we received at your hotel yesterday afternoon and to claim some form of compensation for the emotional stress. It was the first time that we had stayed at your establishment and we were looking forward to a relaxing weekend. Your hotels have always enjoyed an excellent reputation, at least, within my social circle. However, personally speaking, I have never had such a traumatic experience when in a hotel.

What struck me first when I entered the hotel is that the staff did not appear to be interested in our presence. There were two members of staff who should have attended us upon our arrival; the bellhop and the receptionist. The first was too busy listening to music to help us with our bags. The latter was more concerned with his mobile phone than welcoming and attending us. Even if the hotel is very busy, the least we expect is to be acknowledged by the receptionist and assisted with our luggage.

As for the rooms, they were even worse than the staff. They were untidy and frankly a little dirty. When I rang reception to complain, the receptionist assured us that the rooms had been cleaned that day. I went down to request a change of rooms and yet again the receptionist failed to acknowledge my existence. Worst of all, when he finally took the time to listen to me, he literally said “why should I care?”. Sadly, we were not given new rooms and promptly left the hotel.

I only hope that this is not a regular occurrence and that steps will be taken to ensure this does not happen again and that we are properly compensated. I look forward to receiving your prompt reply.

Yours faithfully,

Jeremy Shark


email B

Dear Mrs Robinson,

I am writing in response to your application for the job advertised in the Financial Times. We appreciate you taking the time to come for an interview last week. After a successful interview and having read the references that your former employees have written about you, I am delighted to inform you that your application has been successful and that we wish to offer you the job.

In reference to your salary, we are happy to meet your demands. We will carry out a performance review in 6 months with the possibility of a pay rise. With respect to your concerns about the work schedule conflicting with picking up your children from school, we have long offered flexible hours to our employees whenever possible. Those who have children can adapt their work hours to their other responsibilities. On Mondays, or “stay at home Mondays”, as they’re known affectionately, people can work from home if they choose.

If you accept our offer, I would like to personally welcome you to the team and the company. The first weeks you will shadow a number of our members of staff in order to understand how the office functions and how your role fits into that. The first 3 months will be a trial period, after which you will sign a permanent contact with the company.

Please submit your response in writing by responding to this email at your convenience. We look forward to hearing from you in the near future.

Yours sincerely,

Jane Pearson


email C

Hi Mike,

How are you doing? Cheers for the birthday present. It arrived yesterday and I really like it. I’m not sure what it’s for though? I’ve had such a great day celebrating with friends and family. It’s such a shame that you can’t be here but we’ll see each other soon which is the main thing.

Charlie arranged a birthday meal at my favourite restaurant and invited all my favourite people. My parents were there, my brother too and most of my friends came as well. Olivia and Maria were the first to arrive, James, Marcus and Alex came together a little while later and you can probably guess who was the last to arrive; Tom. He claimed that there’d been an accident on the road when he left his house and that’s why he was late. I didn’t really mind though. The point is that he may always be late but whatever happens, Tom always turns up eventually.

Anyhow, let’s change the subject from my birthday to something much more important. Have you heard anything back from the jobs you’ve applied for? I keep forgetting whether you have an interview with Lemon on the 12th and Moviephone on the 13th or if it’s the other way around. I know that Moviephone try to work with the best people in their field wherever possible so you must feel very proud to get an interview. I also heard that Lemon are involved in a claim with more than one former employees so I’d think twice about working for them.

Have you decided whether you’ll arrive for a visit on Friday or Saturday? I know you’re very busy but please let me know by tomorrow so I can book a table at your favourite restaurant for the day you arrive.

Lots of love,